Master Course of Amazon Connect Requirement Description This Master Course of Amazon Connect – AWS Contect will explain about the Introduction and Importance of Amazon Connect as well as features, capabilities and business benefits. Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service. Amazon Connect enables customer service representatives to respond to phone calls or chat inquiries from end customers just as if the contact center infrastructure was set up and managed on premises. Amazon Connect provides a seamless omnichannel experience for agents and managers for voice, chat, and task management to ensure customers are
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